FREQUENTLY ASKED QUESTIONS
Q. I got my order, but I need a larger/smaller size, how to do I exchange?
A. There are several ways that items can be exchanged:
We recommend you place another order as sizes and styles may be selling quickly. All returns must be authorized first, and if you sent your order back with a request, it is possible we may not have your size selection by the time a return is processed.
The best way to ensure your exchange is as follows:
1. Place another order online for the size/styles you need; enter in the customer comments that you want to return items from another order and we will include a return label for the items to be returned. When items are returned in resaleable condition (tags attached and unworn) the original order will be credited.
2. Contact our store at 609-377-5139 or 609-241-1029 to place a phone order for the items you need, the process will be the same as above,
Q. What size Snoozies® slippers should I order?
Please note that the Snoozies brand slippers and socks do not shrink.
A. Women’s slippers run generally true to size with Small = 5/6, Medium = 7/8, Large = 9/10, and Extra Large = 11/12.
For half sizes, we suggest to order the next size up. Skinnies® style slippers and hard sole skinnies stretch a bit more around the foot and may better for wider feet, whereas the plush pairables and other standard plush slippers may have less stretch.
Men’s slippers have been reported to run a bit small in some styles, if half size the next size up should be ordered, especially with wider feet.
Children’s and toddler slippers can sometimes be tricky, while we provide guidance based on shoe size, the information below can be helpful:
Toddlers are considered over 12 mos. The slippers are sized Small = 5/6, with an approximate sole length of 6”, Medium = 7/8 with an approximate sole length of 6.5”, Large = 9/10 with an approximate sole length of 7”, and Extra Large = 11/12 with an approximate sole length of 7.5”
Kid’s slippers are generally for children over 3 or 4 years old depending on their size. The slippers are sized Small = 13/1, with an approximate sole length of 8.5”, Medium = 2/3, with an approximate sole length of 9”, and Large =4/5, with an approximate sole length of 10”
Size guidance is based on how the slipper fits a bare foot, if you intend on wearing socks with slippers you may be advised to order the next size up.
Q. When will I receive my order?
A. Our system provides estimated delivery timelines based on the type of carrier and based on shipping window cutoffs. We ship from New Jersey, USA with a general cutoff of 2 pm Eastern time zone Monday through Friday. We do our best to ship orders received the same day, however during peak period there may be a one to two-day delay. Most orders are received throughout the continental US between 3-5 days. We advertise only items we have in stock and we do not drop ship products from other locations. If we are unable to fill an order, you will be notified within 24 hours.
We are unable to control the service level of USPS or parcel carriers during high demand periods or at any time.
Note: If you live in a multi-unit type of dwelling or complex, we strongly encourage you to track your package closely as we can not be responsible for parcels that are confirmed delivery by the carrier but may be mysteriously missing or delivered to a wrong apartment unit. We are not able to contact USPS to find out where your item is if it is marked delivered to your box, whereas your local carrier is better able to answer your inquiry. If you experience issues with USPS delivery in your location for other parcels, we would recommend UPS or request a restricted delivery to be signed for.
Q. Will I receive tracking information for my shipment?
A. Once your order is shipped or dropped off to the carrier your order will be updated with tracking info. Tracking information should be updated within 24 hours of your order being tendered to the carrier. If you do not see an email with your tracking information or cannot log in to see your order, please contact us at 609-377-5139 or 609-241-1029.
Q. How is my order being shipped?
A. Our main method of shipping is through US postal service, first class, due to the size and weight of most of our packages. We allow customers to also select UPS Ground or UPS 3 Day Select if desired, however for most parcels under 3 pounds USPS is the most economical method.
Q. I got a message saying that my order has changed status. What does that mean?
A. System messages are generated regarding order status when orders are being filled and shipped. If you get a message saying that your order is "Awaiting Shipment" that means your order was filled is in the queue to be shipped out. Status will be changed to "Shipped" with tracking information associated with the order when the order has been tendered to the carrier. During peak periods, we may be updating status to shipped when carrier labels are created which may be up to 1 day prior to actual shipping.
Please bear in mind that human beings are making updates to these orders, so please be patient if you see multiple changes or corrections to orders.
Q. Is there an expedited shipping available for my order?
A. Customers can select UPS 3 day select or UPS ground at check out, however if this does not meet your needs, please contact us directly to quote an expedited method. Because of surcharges and wide variability of cost during peak we have not provided these at check out.
Q. I need assistance or I have a large order, can I order over the phone?
A. Because inventory may be moving quickly in and out of our system, if you have a large order with specific items, we would be happy to help you via phone order to confirm your selections. Please note that we are a small business and also operating a physical storefront and will do our best to address your order during normal business hours. We encourage customers to contact us via email at firstname.lastname@example.org for special requests as we are very responsive to email and will respond to you as soon as possible.
Q. My order is a gift, is there a receipt included?
A. As a matter of practice, we only include packing slips with all orders which do not include the prices of items being shipped. Customer receipts are emailed upon order confirmation. However, our items may have retail tags, so please let us know if these do need to be removed or blotted out.
Q. My order is a gift, can I include a gift message or card?
A. Yes, we are happy to help you with messages and cards. Please include your request in order comments and we will include a postcard or small card with your package. Please note that we also sell greeting cards on our site which can be included with an order.
Q. I want to return my order, what is the process?
A. We have a web page that includes a simple process to request a return, you can follow the steps here to request a return. Please ensure that our policies are met for returns. Items must be resalable and unworn/unused. Seasonal items may not be returnable. https://miascc.returnscenter.com/
Q. I have a question or issue with my charge on my credit card or on PayPal.
A. All payments are processed through a 3rd party which is connected via subscription to our site, this company is Braintree which is a PayPal company. Our company only receives funds when approved orders are sent to us. We NEVER receive any customer bank or bankcard information ever, nor do we manually charge anything for any order when customers check out on our site. The only time we would have payment information is if we speak to a customer verbally and handle an order by phone. If you see irregularities on your statement or think you have been charged multiple times, we would encourage you to reach out to your bank or PayPal directly. Often times a declined or attempted charge may have a temporary hold on your account but is later released when settlements occur.
The caption on your charge for our company may say Mia's Cozy Cove and/or Goldfinch Specialty, Inc.
If you believe that you have placed multiple orders in error, please do contact us. We can confirm completed orders.
Q. Where are you located? Do you have a physical store?
A. Yes, we operate a physical store near (about 10 miles inland from) Atlantic City, New Jersey. For directions and information on our location see: https://miascozycove.com/new-location-in-2021/ We also do offer a pick up in store option which is available at checkout for customers with addresses within a near proximity radius to our store.
Q. How often are items replenished?
A. We do replenish available items on a 3–4-week schedule where possible, although during peak periods it may be more frequent. We encourage customers to sign up for our in-stock notify application to be notified when an item is back in stock.
Q. The item I want is not in my size, can I be notified when it is back in stock?
A. We do replenish available items on a 3–4-week schedule where possible. We encourage customers to sign up for our in-stock notify application to be notified when an item is back in stock. This can be done within the product screen itself.
Q. What is the policy for holiday season orders?
A. We recognize that shoppers may be getting a head start for holiday orders, exchanges for holiday purchases made prior to December 22 can be exchanged through January 22 unless it is an item that is marked not returnable. Items must be re-salable; tags must be attached. Exchange items must be received back by January 22 for exchange. We encourage customers to go through our simple return application https://miascc.returnscenter.com/ to request a return/exchange.
Q. Can Snoozies® slippers be worn outside?
A. Most Snoozies brand slippers are soft soles with non-skid bottoms made of silicone which are not suitable for outdoor use beyond your patio or deck. They are not waterproof. Hard sole selections may be worn outside casually but are not sealed for wet and rugged terrain.
Q. Are Snoozies® slippers washable?
A. Yes – all slippers are washable, including the sparkly ones! Just follow the instructions on your tag for your individual style. Many can be washed by turning inside out and line dry or tumble dry low. Your slippers will wear and last a good while if cared for properly.
Q. Is there any rubber or latex in the materials used in your slippers?
A. All regular Snoozies® slippers have non skid bottoms that are made of silicone. Only the hard sole slippers have 100% rubber bottoms. Please contact us with any concerns regarding other products as contents may vary.
Q. Do music boxes have removable prints/sentiments?
A. Yes, all of the music boxes we sell (unless otherwise stated) have removable inserts (both Carson and Cottage Garden brands we sell), so that you can utilize the music box for any kind of gift. Replacing the insert is the same as replacing a photo in a photo frame. We have other inserts we can provide for other occasions, you can make up your own design, or insert a photo. The price includes one insert.
Q. What other products do you sell?
A. We operate a full gift boutique storefront with a variety of gift, accessory, and light apparel items. Due to high turnover of certain products or shipping cost variations, not all items that we carry may be offered on our website. If you would like assistance with additional products or add-on gift ideas, please contact us for assistance at 609-377-5139, or email us at email@example.com.