Shipping & Returns
**Note our revised policies during the COVID-19 emergency** Due to challenges in sanitizing soft goods returned and to protect our customers and employees, we are suspending returns and exchanges of slippers, footwear, socks, hats, and scarves until further notice.
We will do our best to work with customers to ensure they receive the correct sizes and goods according to their needs on the outset. If you are not sure about a size, please feel free to call us or use the "contact us" form for assistance.
For other items, if your item(s) is unopened, unworn, tags are attached, in other words resaleable, we will issue a refund of the product cost only, not shipping.
In addition, all Jewelry will be assessed a 15% restocking fee for returns, unless for defective
Also if an item needs to be returned, customer will bear the return shipping cost. A refund will be issued once the item(s) is returned and inspected. No item that has been worn/used can be returned.
No returns or refunds are available for the following products, unless deemed defective: Sonoma Lavender, any spa products, Warmies, or LED signs.
Note that there are restrictions on some products, as some cannot be shipped internationally.
We use the US Postal service for most shipments under our standard shipping terms. Our normal US domestic shipping rate is a flat rate of $8.50. The average shipping time frame is approximately 5-7 business days. You will be notified of a tracking number once your package has been shipped. Most orders are fulfilled the same day and shipped withing 24 hours. If there is a back-order or something we cannot fulfill, you will be notified.
If you have any questions, please visit the “Contact Us” form to send us a request and we will be happy to assist you. We do not offer an expedited shipping mode at check out at this time, however if you have a time sensitive delivery requirement, please contact us to see if we can arrange for an appropriate shipping mode and cost for your destination so we can accommodate your expectations. We cannot guarantee shipping time frames with carriers for first class mail and parcels once they are tendered to the post office.
For international shipments, please contact us and we will estimate the shipping cost by destination. The flat rate only applies to the US.