Shipping & Returns
** Shipping Advisory**
The US Postal Service is still experiencing some delays due to COVID-19.
Our company is not able to predict which geographies have delays and which do not. We use USPS First Class postage for all orders that are under 16oz. in weight as this is the most economical means of shipping for our customers. Customers may request and pay for other shipping modes if packages are time sensitive, noting that other major carriers charge significantly more for residential delivery of small packages.
We are not able to re-ship orders unless or until they are deemed "lost" and this is at the company's discretion
Any returns allowed must be authorized. Please do NOT ship items back without an authorization as that will not ensure timely handling nor obligation to credit your account.
We will do our best to work with customers to ensure they receive the correct sizes and goods according to their needs on the outset. If you are not sure about a size, please feel free to call us or use the "contact us" form for assistance.
Our general policy is if your item(s) is unopened, unworn, tags are attached, in other words resalable, we can issue a refund of the product cost only, not shipping. Returns must be made/authorized within 30 days of original transaction.
Items returned without tags attached will not be refunded or credited, these are deemed not resalable. Slippers can be tried on without removing tags.
In addition, all Jewelry will be assessed a 15% restocking fee for returns, unless for defective
Customer will bear the return shipping cost unless it is for the correction of an error or any failure on the part of our company. Refunds will be issued once the item(s) is returned and inspected. No item that has been worn/used can be returned.
Some items may vary in return policy per the item description, which may supersede the general policy.
Any allowances made for returns after 30 days are for store credit only.
No returns or refunds are available for the following products, unless deemed defective: Sonoma Lavender, any spa products, Warmies, or LED signs.
How to make a return:
Visit our new "Returns Center" for simple return processing
1. For Exchange - Place another order in our system for the size/style you want; you must indicate in the order notes/comments section that it is for exchange and your original order number. Upon filling that request, we will know to send you a return label for the original product. Upon receipt of product back in new condition, we can issue a refund for that product. This is the best way to ensure that you receive the size or style you want. We are not able to hold merchandise without an order. Some sizes and styles may turn quickly. No refunds will be given after 30 days from original purchase.
2. For Return - Use the "Contact Us" form to request a return. Please indicate the reason for the return. We will then authorize your return and provide return instructions. Upon receipt of items back in new condition, we will issue credit back to your form of payment or merchandise credit if you desire.
We understand that customers may seek a return label as a matter of convenience for shipping back product, particularly during the COVID-19 health situation. Upon request, we can issue a return label if you decide you do not want the product, however the cost of shipping will be deducted from your product refund. No refunds will be made for any returns of product after 30 days from original purchase.
If you do not see the item you want in the size you want, please use the "Contact Us" form or contact us at 609-377-5139 for assistance as we may be in between replenishment of stock. WE ARE HIGHLY RESPONSIVE TO CUSTOMER EMAIL AND MESSAGING, WHEREAS PHONES MAY NOT BE ATTENDED 24/7
Note that there are restrictions on some products, as some cannot be shipped internationally.
We use the US Postal Service for most shipments under our standard shipping terms. Our normal US domestic shipping rate is a flat rate of $8.00. The average shipping time frame is approximately 5-7 business days from Galloway, New Jersey. You will be notified of a tracking number within 24 hours of your package being shipped.
Our team attempts to fulfill orders the same day, often in real time, and ship within 24 hours. If there is a back-order or something we cannot fulfill, customers will be notified within 48 hours.
During peak demand, fulfillment may take up to 2 days. Please allow adequate time for your order.
If you have any questions, please visit the “Contact Us” form to send us a request and we will be happy to assist you. We do not offer an expedited shipping mode at check out at this time, however if you have a time sensitive delivery requirement, please contact us to see if we can arrange for an appropriate shipping mode and cost for your destination so we can accommodate your expectations.
We cannot guarantee shipping time frames with carriers for first class mail and parcels once they are tendered to the post office.
For international shipments, please contact us and we will estimate the shipping cost by destination. The flat rate only applies to the US.
We now offer a flat rate for Canadian shipment of $37. This is not an expedited shipping mode, please allow adequate time for your parcel to arrive.